At Mailelani’s, every order is carefully prepared and shipped from Kauaʻi, Hawaiʻi.
 

ORDER PROCESSING

Orders are typically processed within 1–3 business days, excluding weekends and holidays.

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Processing times may be longer during holidays, sales, special promotions or periods of high order volume.

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Once your order has shipped, you will receive a shipping confirmation with tracking information at the email address provided with your order.

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SHIPPING DESTINATIONS

Mailelani’s currently ships within the United States only.

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SHIPPING RATES

Shipping charges, when applicable, are calculated and displayed at checkout before your order is completed.

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Orders of $100 or more qualify for free standard shipping within the United States.

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DELIVERY TIMES

Delivery times shown at checkout or provided by the shipping carrier are estimates and are not guaranteed by Mailelani’s.

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Once a package has been accepted by the shipping carrier, delays caused by the carrier, weather, transportation disruptions or other circumstances outside of our control may affect delivery.

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SHIPPING ADDRESSES

Please review your shipping address carefully before completing your purchase.

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Mailelani’s is not responsible for orders delivered to an incorrect address provided by the customer. If you notice an error in your shipping address, please contact us as soon as possible. We will make every effort to update the address if the order has not yet shipped.

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LOST OR MISSING PACKAGES

If your tracking information shows that your package has been delivered but you cannot locate it, please check around the delivery location and with household members or neighbors before contacting the shipping carrier.

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If you are still unable to locate your package, please contact us and we will do our best to assist you.

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DAMAGED ORDERS

If your order arrives damaged, please contact us within 48 hours of delivery and include your order number and photos of the damaged item and packaging so we can assist you.

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For information regarding returns, please see our Returns Policy.